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‎11-26-2020 10:38 PM - last edited on ‎11-27-2020 05:55 AM by Retired

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I AM REALLY FED UP WITH HP LAPTOP. I HAVE VERY VERY BAD EXPERIENCE WITH HP LAPTOP. FOR THE PAST 1 MONTH I AM FACING SEVERAL ISSUE WHERE SYSTEM SHUTS DOWN AUTOMATICALLY. I CONNECTED TO HP SUPPORT CHAT NUMEROUS TIMES. EVERYTIME THEY ASK ME TO RUN SEVERAL STEPS BUT WITHOUT ANY SUCCESS. AVERAGE TIME I HAD TO SPEND IS 1 HOUR. TODAY WHILE WRITING I ALREADY SPENT 2 HOURS CHATTING BUT WITHOUT SUCCESS.

 

OUT OF FRUSTRATION I ASKED TO ARRANGE ONSITE VISIT BUT EVERYTIME THE EXECUTIVE TRANSFER THE CHAT TO SOMEONE ELSE AND EVEN AFTER REPEATED PLEA TO SEND AN ONSITE TECHNICIAN, THEY DIDN'T LISTEN AND KEEP ME WAITING AND TRANSFERRING THE CHAT.

 

A SIMPLE REQUEST HP IS UNABLE TO UNDERSTAND. 

 

CAN SOMEONE HELP ME WHAT TO DO NEXT. 

1 REPLY 1

‎11-29-2020 03:38 PM

HP Recommended

@Rajesh121

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

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