giannibo Student
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blocked computer

Z6L89EA HP Notebook -
Microsoft Windows 10 (64-bit)

just bought, for two days - and 2 time- it's blocket frozen an last window. I been obliged to take aout battery, because was impossible to do any action

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Provost Provost
Provost
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HP Recommended

blocked computer

Hi,


I would contact the seller and ask for replacement in your case.

Nevertheless please tap away F2 key as you power on laptop, then do extensive system testing from UEFI/BIOS System Diagnostics.

It'll take few hours testing all hardwares. Let it finish.


Regards

Visruth
I'm a Volunteer AND I don't work for, nor represent HP


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