Showing results for 
Search instead for 
Did you mean: 
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting . Or if you need technical support for your calculator visit: HP Calculators. .
New member
1 0 0 0
Message 1 of 2
Flag Post

bought a 2nd hp and reset it but now im asked to install an operating system on my hard drive

HP Recommended
hp -14- ax040wm

i recently bought another laptop from a friend and i went to hard faCTORY  reset and then this bios page came up and now im stuck on a black page saying... Boot device not found, Please install an operating system on your device, Hard Disk (3F0), F2 System Diagnostics, 


Can someone point me in the right direction?

Level 15
Level 15
11,049 7,945 1,032 2,570
Message 2 of 2
Flag Post
HP Recommended

First thing is to click F2 when that screen comes up.  Then report back with the results.  If the hard drive passes the Diagnostics, then you might need to reinstall Windows 10.  The support page suggests you can use the HP Cloud Recovery Tool


If you need the install media for Windows 10, you can make it from this Microsoft download

With a working PC, scroll down to the "Using the tool to create installation media"
and then follow the directions. You can make the USB.

I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the thumbs up to give Kudos! " >.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation