cancel
babarnogosan Student
Student
1 0 0 0
Message 1 of 2
196
Flag Post
HP Recommended

can't boot up, nor access bios, nor boot up option

pavilion dv6
Microsoft Windows 8 (64-bit)

I replaced my old hard drive with a SSD. However, I am unable to go through the steps to install windows.

Once I start the laptop, I can see the following : " primary ( internal ) battery 601 .

When hitting esc to get to startup menu, I get nothing but hp logo and black screen.

So I took the following steps:

  • bought a new external battery
  • bought and replaced the Rtc battery

Then restarted the laptop, This is what I saw :

  • cmos incompatible, a configuration reset is needed, hit enter
  • Once I do, I get the same msg primary ( internal) battery 601
  • same difficulty : cannot access start-up, nor boot up options

By the way, I don't have any manufacturer warranty.

What is next?

 

1 REPLY 1
Retired
Retired
5851 5351 348 626
Message 2 of 2
162
Flag Post
HP Recommended

can't boot up, nor access bios, nor boot up option

Hello @babarnogosan,

 

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

 

I read your post about the battery issue, and wanted to assist you!  I understand that you already tried replacing both the main, and RTC battery.

 

To start, can you provide me with the Product Number of the notebook?  Here is a link you can use that will help you find your Model and Product Number:
HP Customer Support - Products

 

The original error message usually indicates an issue with the main battery of the notebook.  The new message that you are receiving seems to indicate an issue with the RTC battery.  Is the new RTC battery compatible with the System Board?  Did you try resetting/flashing the RTC battery?  Are you able to perform the UEFI hardware test, to check the hardware?  You can use this document to help: HP Notebook PCs - Testing for Hardware Failures (Windows 10, 😎

 

Have you tried restoring the BIOS to its default settings?  This should allow the system to check the hardware, and may resolve the issue with the RTC battery.  You can review the following document for more information: HP Notebook PCs - Restoring the BIOS

 

Please post back with the results.  Let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks!

 

Have a great weekend!

SDF15
I work on behalf of HP

Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
Click the Thumbs Up to say “Thanks” for helping!
Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation