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sad_mom
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Message 1 of 3
803
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can't reach a *person* to find out why laptop repair case was closed (tracking # shows delivered)

HP Recommended

Can anyone provide me with a real live, functioning phone number through which I can reach a real live person who handles support cases? My laptop was not booting, and I opened a Case on Feb 28. HP sent packaging and I mailed laptop on March 6. Had heard nothing so checked Repair Center. Dashboard said Case is Closed without having done any repairs, but tracking number in Case shows the laptop was delivered on March 10. Tried Contact link from within Case, cursor spun forever (on two browsers and one mobile device, over multiple days.) Tried Contact link from outside Case, had to enter serial number, got sent back to Dashboard. Tried Virtual Agent, got sent to Repair Center. Round and round I go. In tears. Searched internet for HP support phone number, tried one, not in service. Otherwise got sent to HP Contact page, where there is no phone number. MADDENING. And I'm even in warranty! Hate to see what kind of service you get otherwise. Thanks to anyone who can help!!!

2 REPLIES 2
Dragon-Fur
Level 16
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Message 2 of 3
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HP Recommended

@sad_mom 

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Welcome to the HP Community.

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====================================================================

 

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Dragon-Fur

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sad_mom
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I understand, thank you! I just can't figure out what else to try.

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Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation