• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎08-09-2021 01:44 PM

HP Recommended
Product: Hp Spectre 360x
Operating System: Microsoft Windows 10 (64-bit)

i need to do a hard reboot because the laptop has completely shut down.  the charging light does not come on.  this occured after recent updates so that must be the culprit.  it looks like you are supposed to remove the screws on the back of the computer but mine are not philips but rather a star shaped.  I do have that screw bit but I am worried that the screws are designed so that the back is not removable unless taken to a service center.  Has anyone noticed that the screws are not your standard philips type?  

Category:
3 REPLIES 3

‎08-09-2021 02:43 PM

HP Recommended

Hi:

 

I recommend that you consult the maintenance and service manual for your specific notebook's model series to see how to remove the battery.

 

Official HP® Support

 

There is a procedure to do a force reset the notebook when it has a internal battery...

 

Hard or Force Reset a Fixed Battery | HP Notebooks | @HPSupport - YouTube

 

 

Was this reply helpful? Yes No

‎08-12-2021 01:22 PM

HP Recommended

This did not work.  I have a spectre XT 360 .  I'm not sure if this video applies to my laptop.  How do you open the back of the computer?

Was this reply helpful? Yes No

‎08-12-2021 01:29 PM

HP Recommended

What's the product number of your notebook?

 

Use this guide to find that information...please do not post the serial number.

 

HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.