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I purchased a new Chromebook 14 although it is a 2 year old model I cannot get it out of demo mode
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chromebook 14

Hi @Lbrann1 ,

 

 

Welcome to the HP Forum!

 

Thank you for becoming a HP Forum member.  It is a dynamite location to get help from the community, get suggestions and find what has worked for others. For you have the best experience, here is a link to First Time Here? Learn How to Post and More for you to review, should you have any concerns.

 

I understand that you purchased your Chromebook 14 at Cosco and it is in demo/retail mode and you have not been able to get it out of that mode. As you are running a Chrome OS on the notebook, you will need to post your query in Chromes  Support.   HP does not support the Chrome operating systems, but does support the hardware. Here is a link to Chromebook Help Center

 

Good Luck!

 

Thanks for participating in the HP Forums where we want to help you as well as others who may experience a similar issue as yourself. Please consider marking the post that resolves your issue as "Accept as Solution" to help other community members! To show appreciation for my efforts kindly click the "Thumbs Up" below. 

Sparkles1

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chromebook 14

Lbrann1

 

If you'd rather speak to someone, here is a link where you can reach Chromebook specialists:  Talk to a Chromebook Specialist - Chromebook Help

 

Good Luck
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