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‎09-28-2020 06:48 AM

HP Recommended
Product: chromebook

I have a chreombook under warranty, but every page sends me in a loop, stating HP are unable to service this device. How do I log a support case?

 

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4 REPLIES 4

‎09-28-2020 06:52 AM

HP Recommended

@ScubaMurph 


Sorry, but this is just self-help Community staffed mostly by volunteers and we are not authorized to deal with warranty, service or equipment replacement issues. For these issues, you will need to contact HP Customer Support.

 

UK HP contact info: http://support.hp.com/gb-en/contact-hp/



I am a volunteer and I do not work for, nor represent, HP
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‎09-28-2020 06:53 AM

HP Recommended

thanks WAWood - any help is good - HP are not being helpful with Chromebooks - I have a machine with 5 days warranty left, that is dead - and unable to get to anywhere to log a case!

 

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‎09-28-2020 06:54 AM

HP Recommended

the link you have given does not provide any help - it just sends me in the same loop I have been dealing with for the last 45 minutes.

 

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‎09-28-2020 08:25 AM

HP Recommended

@ScubaMurph 

Sorry, but HP customers have been hit a lot recently by scammers so HP now severely restricts the contact information we can provide, forcing folks to jump though hoops instead of just calling a phone number.



I am a volunteer and I do not work for, nor represent, HP
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