Sorry, but this is just self-help Community staffed mostly by volunteers and we are not authorized to deal with warranty, service or equipment replacement issues. For these issues, you will need to contact HP Customer Support.
Sorry, but HP customers have been hit a lot recently by scammers so HP now severely restricts the contact information we can provide, forcing folks to jump though hoops instead of just calling a phone number.
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I am a volunteer and I do not work for, nor represent, HP
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".