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jaypeetea
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compaq presario cq56 notebook

When I turned on my laptop this evening, it would not boot up.  I got a message to press the esc button, but when I did that nothing happened.  This happened once before last year, and I was told that the f12 light was red so it was locked up.  How do I unlock the computer so I can use it.  It has Windows 10 Pro installed on it, and works fine normally.  Could someone tell me what the procedure is to get the laptop to boot up now?  Thankyou!!!

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HP Support Agent
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compaq presario cq56 notebook

 

Hi @jaypeetea,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.

 

I understand you are unable to boot your HP notebook after the recent update. Don't worry as I'll try my best to help you with this,

 

To provide you with an accurate solution, I'll need a few more details:

 

Have you made any software or hardware changes on the PC?

 

Have you performed any steps on your own before posting on the HP Forums?

 

 Was any update/reset process interrupted, recently?

 

In the meantime, let's try these steps here:

 

Perform a Hard Reset

 

Please click on the below links once you identify the blink code and resolve the issue:

 

Troubleshooting LED Blink Codes or Beep Codes During Startup or Boot

 

Computer Does Not Start and Emits a LED or Beep Code

 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

 

And I Hope you have a good day, Ahead.

 

Regards,

Jeet_Singh
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation