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HP Recommended
envy 360
Microsoft Windows 10 (64-bit)

Hello, my envy 360 wont power on. The power cord light is on when plugged in. When I push the on/ off button, it flashes once when depressed and I get nothing. I have removed the battery and tried all those options. I plugged in my external backup hard drive and tried as well/ I get no sounds or lights other than one flash of the power button when I depress. I tried windows key plus b and v. The warranty is expired. Help!!

1 REPLY 1
HP Recommended

@cclamb88

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help,

I understand that your HP notebook is not working correctly. If you have already performed the steps from the document HP Notebook PCs - Computer Does Not Start: https://support.hp.com/in-en/document/c01997899 and the issue persists, it could be a hardware failure. 

 

Please reach out to HP Support in your region regarding the service options for your computer. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/             
 

Hope this helps!              
Please click “
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