-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Boot and Lockup
- envy x360 (13-ay007ca) doesnt turn on.

Create an account on the HP Community to personalize your profile and ask a question
01-19-2022 02:55 PM
died out of the blue, no sign of problem beforehand, not plugged in at the time. booted up used for a few mins then turned off. No sign of life since, plugged in has no led indicator using the official power adapter, used on multiple sockets. tried on usb-c, also nothing. took it apart to unplug the battery, still nothing. fan doesnt turn on, power plug is unresponsive.
01-22-2022 10:03 AM
Thank you for posting on HP Support Community.
Don't worry! We are in your corner. I understand that your HP notebook is not working correctly.
I appreciate your efforts to try and resolve the issue. If you have already performed the steps from the document HP Notebook PCs - Computer Does Not Start: https://support.hp.com/in-en/document/c01997899, No Power or no Boot and the issue persists, it could be a hardware failure.
Please reach out to HP Support in your region regarding the service options for your computer. HP Support can be reached by clicking on the following link: https://www.hp.com/us-en/contact-hp/ww-phone-assist.html
Hope this helps!
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
ECHO_LAKE
I am an HP Employee