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HP Recommended
HP ENVY x360 Laptop - 13-ay0007ca
Microsoft Windows 10 (64-bit)

died out of the blue, no sign of problem beforehand, not plugged in at the time. booted up used for a few mins then turned off. No sign of life since, plugged in has no led indicator using the official power adapter, used on multiple sockets. tried on usb-c, also nothing. took it apart to unplug the battery, still nothing. fan doesnt turn on, power plug is unresponsive.

1 REPLY 1
HP Recommended

@Po1arr

Thank you for posting on HP Support Community.
 

Don't worry! We are in your corner. I understand that your HP notebook is not working correctly. 
I appreciate your efforts to try and resolve the issue. If you have already performed the steps from the document HP Notebook PCs - Computer Does Not Start: https://support.hp.com/in-en/document/c01997899, No Power or no Boot and the issue persists, it could be a hardware failure. 
 

Please reach out to HP Support in your region regarding the service options for your computer. HP Support can be reached by clicking on the following link: https://www.hp.com/us-en/contact-hp/ww-phone-assist.html

Hope this helps! 
Please click “
Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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