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areta95
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Message 1 of 2
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Solved!

error code: 9U1H44-9GC9SN-MFGJ3F-60QK03

HP Recommended
HP Notebook 17-ca0030ur
Microsoft Windows 10 (64-bit)

HP computer does bot boot into Windows 10. HDD diagnostic gives error code: 9U1H44-9GC9SN-MFGJ3F-60QK03 on HDD 1 - Secondary HDD Bay.  Site with the error code description is not available, so I can't to check the error details.

Loading from recovery USB flesh can not be finished (I waited around one hour: only HP logo in a center of a screen with rotating dots under it).

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Accepted Solutions
Paul_Tikkanen
Level 21
Level 21
141,498 65,062 22,088 34,012
Message 2 of 2
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HP Recommended

Hi:

 

The codes are not searchable because you have to use the HP diagnostics website to generate the report (which is pretty useless anyway).

 

The diagnostics code website is not available to the public because it provides the PC's serial number, which HP does not want displayed in a public forum.

 

Here is the failure report generated by the code you posted, minus your notebook's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
9U1H44-9GC9SN-MFGJ3F-60QK03OK000000000012/8/19303StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Quick Test Failure

 

You will need to install a new hard drive, and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

Maintenance and Service Guide HP 17 Laptop PC

 

View solution in original post

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1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
141,498 65,062 22,088 34,012
Message 2 of 2
Flag Post
HP Recommended

Hi:

 

The codes are not searchable because you have to use the HP diagnostics website to generate the report (which is pretty useless anyway).

 

The diagnostics code website is not available to the public because it provides the PC's serial number, which HP does not want displayed in a public forum.

 

Here is the failure report generated by the code you posted, minus your notebook's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
9U1H44-9GC9SN-MFGJ3F-60QK03OK000000000012/8/19303StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Quick Test Failure

 

You will need to install a new hard drive, and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

Maintenance and Service Guide HP 17 Laptop PC

 

Was this reply helpful? Yes No
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