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Sthefanyq97
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Solved!

failure ID 0U03HF-94S801-GXGJ2J-60xJ03 what does it mean

HP Recommended
Hp envy x360 m convertible
Microsoft Windows 10 (32-bit)

MY pc shows “boot device not found” message 

hard disk (3F0)

 

I made the hard drive check and it shows this:

 

SMART check: passed 

short DST : failed 

 

FAILURE ID: 0U03HF-94S801-GXGJ2J-60xJ03 what does it mean? 

 

 

1 ACCEPTED SOLUTION

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Paul_Tikkanen
Level 21
Level 21
145,068 68,629 22,833 35,016
Message 2 of 4
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Hi:

 

Below is the failure report generated by the code you posted, minus your notebook's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
0U03HF-94S801-GXGJ2J-60XJ03OK00000000001/1/16303StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Quick Test Failure

 

You will need to install a new hard drive and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

h10032.www1.hp.com/ctg/Manual/c05527167.pdf

 

You may want to consider replacing the 2.5" mechanical hard drive with a better performing solid state drive (SSD).

 

After you replace the drive, you can use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

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Paul_Tikkanen
Level 21
Level 21
145,068 68,629 22,833 35,016
Message 2 of 4
Flag Post
HP Recommended

Hi:

 

Below is the failure report generated by the code you posted, minus your notebook's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
0U03HF-94S801-GXGJ2J-60XJ03OK00000000001/1/16303StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Quick Test Failure

 

You will need to install a new hard drive and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

h10032.www1.hp.com/ctg/Manual/c05527167.pdf

 

You may want to consider replacing the 2.5" mechanical hard drive with a better performing solid state drive (SSD).

 

After you replace the drive, you can use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

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Sthefanyq97
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Thank you so much.

A question, when installing the new hard disk or ssd do I lose all the information I had before?
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Paul_Tikkanen
Level 21
Level 21
145,068 68,629 22,833 35,016
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You're very welcome.

 

Yes, when the drive fails, usually the data cannot be recovered.

 

After you remove the old drive, buy a SATA to USB cable.

 

Plug one end into the failed drive, and the other end into a working PC's USB port, and see if you can read/copy any files from the old drive to the PC.

 

You need something like this...

 

Amazon.com: SATA to USB Cable, Benfei USB 3.0 to SATA III Hard Driver Adapter Compatible for 2.5 inc...

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