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‎09-01-2020 06:05 PM

HP Recommended
Product: elitebook 840 5g
Operating System: Microsoft Windows 10 (64-bit)

forgot bios pasword on elite book 840 5g

 

1 REPLY 1

‎09-01-2020 06:37 PM

HP Recommended

@69001 

We are not permitted to assist in resetting passwords because HP considers that a violation of customer privacy. HP can assist in resetting passwords but if your original warranty has expired, they will charge you for the assistance.

 

That's why you write these things down!
--------------------
For BIOS or power-on password resets, because the password is encoded onto a chip on the motherboard, replacement of that motherboard is required. For more information, read this HP thread: https://support.hp.com/us-en/document/c06368824.

If you are not prepared to spend the money to get HP to replace the motherboard, you would have to take the PC to a local repair facility to see if they can do it for you -- we can not assist in that in any way.



I am a volunteer and I do not work for, nor represent, HP
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