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Tutor
Posts: 12
Member Since: ‎11-08-2016
Message 1 of 18 (309 Views)

forgot compaq presario CQ62 BIOS password

I have an older compaq presario CQ62 that i'm trying to get running for my father. It will not load stating "Windows failed to start. a recent hardware or software change might be the cause" Status: 0xc000000f Info: the boot selection failed because a required device is inaccessible. I have windows 7 on a bootable USB drive but it gives me the same error when trying to boot from the usb drive. when i try to enter bios to rearrange the boot order it's asking for a password and i have no idea what it is. It's giving me a code # 54391904 any way i can reset password or still boot from USB drive? thank you in advance
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Master's Graduate
Posts: 308
Member Since: ‎12-26-2010
Message 2 of 18 (293 Views)

Re: forgot compaq presario CQ62 BIOS password

 Hi,

 

Enter:

 

41099320

Tutor
Posts: 12
Member Since: ‎11-08-2016
Message 3 of 18 (287 Views)

Re: forgot compaq presario CQ62 BIOS password

Thank you. This got me into BIOS but it still will not let me boot from USB drive
Master's Graduate
Posts: 308
Member Since: ‎12-26-2010
Message 4 of 18 (280 Views)

Re: forgot compaq presario CQ62 BIOS password

 

In some cases, the USB device appears inside the hard drive item, when you press F9

 

http://www.support.hp.com/us-en/document/c01443326/

Tutor
Posts: 12
Member Since: ‎11-08-2016
Message 5 of 18 (277 Views)

Re: forgot compaq presario CQ62 BIOS password

the USB drive is showing up AS bootable but when i try to boot from it i get the error "Windows Error Recovery" Windows failed to start. A recent hardware of software change might be the cause. Launch Startup Repair (Goes to another error window) Start Windows Normally (reboots to error screen) Description: Fix problems that are preventing windows from starting
Master's Graduate
Posts: 308
Member Since: ‎12-26-2010
Message 6 of 18 (266 Views)

Re: forgot compaq presario CQ62 BIOS password

Tutor
Posts: 12
Member Since: ‎11-08-2016
Message 7 of 18 (260 Views)

Re: forgot compaq presario CQ62 BIOS password

the cd/dvd drive doesnt work. i appreciate the suggestion though
HP Support Agent
Posts: 9,053
Member Since: ‎07-14-2016
Message 8 of 18 (216 Views)

Re: forgot compaq presario CQ62 BIOS password

Hello @thedogparticle,

 

Thanks for the update.

 

Try performing a hardware test on your notebook. Check the steps here: http://hp.care/2bOrqZQ

 

Let me know the results. Thank you!

Good luck Smiley Happy

 

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am an HP Employee

Tutor
Posts: 12
Member Since: ‎11-08-2016
Message 9 of 18 (209 Views)

Re: forgot compaq presario CQ62 BIOS password

I appreciate the information. I'm running all of the tests now and will report back with results
Tutor
Posts: 12
Member Since: ‎11-08-2016
Message 10 of 18 (207 Views)

Re: forgot compaq presario CQ62 BIOS password

First test "Start up Test"

Failed

Failure ID ; UCV41S-00089T-XD002J-404H03

Product ID : WQ856UA#ABA
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