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- HP Community
- Notebooks
- Notebook Boot and Lockup
- forgot windows 10 login password
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08-07-2018 03:35 AM
I forgot Windows 10 login password and can’t access my HP laptop. It is my only admin account. Now how can I access my HP laptop without that password? Thanks for any help!
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Accepted Solutions
08-07-2018 04:57 AM
If you normally sign-on with an email and password, see if you can reset the password via another PC from the Microsoft page on the following link.
https://account.live.com/password/reset
Otherwise, there is a general policy on the Forum not to provide methods to bypass Windows log-on passwords, however a local computer shop would be able to do this for you.
Another option, if all your personal data etc is backed-up, would be to reset the notebook to its 'Factory Condition' and then set it up from the beginning – if you don’t have your Recovery Media, the notebook will have shipped with a Recovery Partition which can be accessed at boot - ie shutdown the notebook, then start tapping away at f11 as soon as you power on.
A full guide on this can be found on the following link.
http://support.hp.com/us-en/document/c00006110#!&AbT1%3Fjumpid=hpr_r1002_usen_link1
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
08-07-2018 04:57 AM
If you normally sign-on with an email and password, see if you can reset the password via another PC from the Microsoft page on the following link.
https://account.live.com/password/reset
Otherwise, there is a general policy on the Forum not to provide methods to bypass Windows log-on passwords, however a local computer shop would be able to do this for you.
Another option, if all your personal data etc is backed-up, would be to reset the notebook to its 'Factory Condition' and then set it up from the beginning – if you don’t have your Recovery Media, the notebook will have shipped with a Recovery Partition which can be accessed at boot - ie shutdown the notebook, then start tapping away at f11 as soon as you power on.
A full guide on this can be found on the following link.
http://support.hp.com/us-en/document/c00006110#!&AbT1%3Fjumpid=hpr_r1002_usen_link1
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
08-07-2018 07:23 PM
Hello! Have you resolved your problem? As DavidPK said, there is no method to bypass Windows logon password, and factory reset will help you regain access to your notebook. But all your personal data will be erased. If you don’t want to lose any of your data on your notebook, you can use a Windows 10 installation disc to reset your Windows 10 log-on password. Refer to the steps in this post: https://www.howtogeek.com/222262/how-to-reset-your-forgotten-password-in-windows-10/
If you don’t have any Windows 10 installation disc, or if you cannot do it, you have to take your notebook to a local computer shop. It can help you remove your password and you might have to pay for that.
In addition, I found this post: https://www.isumsoft.com/windows-10/how-to-unlock-hp-laptop-forgot-password-windows-10.html. It may help you.
08-07-2018 07:53 PM
Thank you, DavidPK! I didn’t back up my data. Finally, I took my notebook to the local computer shop. That man removed my password in a few minutes. I don’t know how he did it. I’m not a computer technologist.
03-21-2019 01:08 AM
@lea854 wrote:Hello! Have you resolved your problem? As DavidPK said, there is no method to bypass Windows logon password, and factory reset will help you regain access to your notebook. But all your personal data will be erased. If you don’t want to lose any of your data on your notebook, you can use a Windows 10 installation disc to reset your Windows 10 log-on password. Refer to the steps in this post: http://www.chntpw.com/download/
If you don’t have any Windows 10 installation disc, or if you cannot do it, you have to take your notebook to a local computer shop. It can help you remove your password and you might have to pay for that.
In addition, I found this post: https://www.windows10passwordreset.com/. It may help you.
The best solution for recovering Windows 10 login password.
09-21-2019 06:51 AM
I'd like to tell you that you can simply use a Windows 10 install media to run Command Prompt to reset your Windows 10 administrator password.
Step-by-step: https://www.wimware.com/how-to/reset-windows-10-password-command-prompt.html
If you don't have a installation media, just to use Microsoft Media Creations Tool to create one with CD/DVD/USB.
Free download: http://www.microsoft.com/en-us/software-download/windows10
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