02-20-2017 06:18 AM
MY laptop got stuck or haung on hp boot or hp loading when i started it then i tested my hard drive and i got
failure id :9TXD40-72N8HK-MFGJWK-60WM03
what dose it mean and what is the solution for this problem
02-20-2017 06:31 AM
The 24 character error code is a failure of the short Disk Self Test ( DST ) and would indicate that the Hard Drive is failing and needs to be replaced. This is also consistent with the boot issues you describe.
If your notebook is still under warranty, contact HP and arrange to have the drive replaced - If needed, you can check your warranty status Here.
You can contact HP starting on the link below.
If you are out of warranty and would like a guide on replacing the Hard Drive yourself, please let me know.
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Windows Insider MVP