salehalawamy Student
Student
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hard drive failed

E8A00UA#ABL
Microsoft Windows 8.1 (64-bit)

MY laptop got stuck or haung on hp boot or hp loading when i started it then i tested my hard drive and i got 

failure id :9TXD40-72N8HK-MFGJWK-60WM03 

what dose it  mean and what is the solution for this problem

help me

1 REPLY 1
Provost Provost
Provost
49520 9889 16831
Message 2 of 2
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HP Recommended

hard drive failed

Hi,

 

The 24 character error code is a failure of the short Disk Self Test ( DST ) and would indicate that the Hard Drive is failing and needs to be replaced.  This is also consistent with the boot issues you describe.

 

If your notebook is still under warranty, contact HP and arrange to have the drive replaced - If needed, you can check your warranty status Here.

 

You can contact HP starting on the link below.

 

http://welcome.hp.com/country/w1/en/contact_us.html

 

If you are out of warranty and would like a guide on replacing the Hard Drive yourself, please let me know.

 

Regards,

 

DP-K

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