07-11-2016 02:25 PM
Thanks for becoming a member of the HP Support Forums. I understand you are having an issue with an error code coming up. I will be glad to help you.
Please post the full product number and operating system in use on your computer. See the following, if you need help with that information.
How Do I Find My Model Number or Product Number?
Is the Windows Version on My Computer 32-bit or 64-bit?
Please get back to me with above information, so I can help you better.
I work on behalf of HP
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