hp envy laptop charging light is white caps key has white flashing light and on button is white. The

[LesleyB1]

hp envy laptop charging light is white caps key has white flashing light and on button is white. The laptop will not open. What is wrong?

[Lil_Boy_Blue]

Hi

If in doubt please ask.  How many blinks/flashes???  What age is the PC.

The following table describes the LED blink codes or beep codes during startup.

Caps/Num Lock LED	Component.	Error condition	Corrective action
LED blinks once.	CPU	CPU not functional	Re-seat the processor. NB:- See the Services Media Library for steps for your PC. Replace the processor. NB:- See the Services Media Library for steps for your PC. If the CPU still does not function properly, replace the Main-Board.
LED blinks twice.	BIOS	BIOS corruption failure.	Reset the CMOS: 1 Restore BIOS if available. (If you can access the CMOS battery, pull it out and re-seat it.) NB:- See the Services Media Library for steps for your PC. 2 Press the Windows+ B keys to do a BIOS recovery. If the error persists, replace the Main-Board.
LED blinks 3 times	Memory	RAM Module failure.	1 Reseat the memory. NB:- See the Services Media Library for steps for your PC. 2 Check each individual memory module and swap slots. 3 Replace the memory modules causing three blinks or if the blinks follow the slots. 4 Replace the Main-Board.
LED blinks 4 times	Graphics	Graphics controller failure.	Test the Main-Board with the minimum hardware & reseat all connections and graphics cards. If the issue persists, send out Main-Board and if applicable graphics card for Mobile Workstations.
LED blinks 5 times	Main-Board	General Main-Board failure.	Test the Main-Board with the minimum hardware and reseat all the connections. If the error persists, replace the Main-Board.
LED blinks 6 times	BIOS	BIOS authentication failure.	Restore BIOS if available. Press the Windows + B keys to do a BIOS recovery or replace the Main-Board.