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hp envy laptop charging light is white caps key has white flashing light and on button is white. The

HP ENVY x360 - 15-cn0007na
Microsoft Windows 10 (64-bit)

hp envy laptop charging light is white caps key has white flashing light and on button is white. The laptop will not open. What is wrong?

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HP Recommended

hp envy laptop charging light is white caps key has white flashing light and on button is white. The

Hi

If in doubt please ask.  How many blinks/flashes???  What age is the PC.

 

The following table describes the LED blink codes or beep codes during startup.

Caps/Num Lock LED

Component.

Error condition

Corrective action

LED blinks once.

CPU

CPU not functional

  1. Re-seat the processor. NB:- See the Services Media Library for steps for your PC.

  2. Replace the processor. NB:- See the Services Media Library for steps for your PC.

  3. If the CPU still does not function properly, replace the Main-Board.

LED blinks twice.

BIOS

BIOS corruption failure.

Reset the CMOS:

1 Restore BIOS if available. (If you can access the CMOS battery, pull it out and re-seat it.)

NB:- See the Services Media Library for steps for your PC.
2 Press the Windows
 
+ B keys to do a BIOS recovery.
If the error persists, replace the Main-Board.

LED blinks 3 times

Memory

RAM Module failure.

1 Reseat the memory. NB:- See the Services Media Library for steps for your PC.

2 Check each individual memory module and swap slots.

3 Replace the memory modules causing three blinks or if the blinks follow the slots.

4 Replace the Main-Board.

LED blinks 4 times

Graphics

Graphics controller failure.

Test the Main-Board with the minimum hardware & reseat all connections and graphics cards.

If the issue persists, send out Main-Board and if applicable graphics card for Mobile Workstations.

LED blinks 5 times

Main-Board

General Main-Board failure.

Test the Main-Board with the minimum hardware and reseat all the connections.

If the error persists, replace the Main-Board.

LED blinks 6 times

BIOS

BIOS authentication failure.

Restore BIOS if available.

Press the Windows

 

+ B keys to do a BIOS recovery or replace the Main-Board.

 


A Nod Is As Good As a Wink...
Lil_Boy_Blue

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