hp failure id 6FP81F-96PBPL-XD7W3F-C09P03

[Schlotta]

I get stuck on the HP logo and when I ran the System Fast Test I failed and got this hp failure id 6FP81F-96PBPL-XD7W3F-C09P03.  I think it's something to do with the battery.  Autorepair doesn't fix it.  I'm not sure what to do

[Paul_Tikkanen]

Hi:

If you enter the required information at the link below, it will provide a general overview of the problem.

HP Customer Support - Service Center

This is what I get:

HP Battery Check has identified a critical failure in your system that requires repair.

Diagnostic report

IMPORTANT: The test found a problem with the battery, and it may need to be replaced.

Below is the link to the service manual where you can find the battery removal and replacement procedure.

HP 15 Laptop PC Maintenance and Service Guide

Below is the link to the parts list for your notebook.

HP PartSurfer

The battery part number and description is:

L11119-855

Assembly-battery 3C 41W 3.6A LI HT030

HP does not sell the battery you need, so the only suggestion I can offer would be to search by the HP part number on Amazon or eBay and find a compatible aftermarket battery that references that part number.

Before buying a new battery, you can review the information at the link below and see if any of the guidance for testing and calibrating the battery help.

HP Notebook PCs - Testing and calibrating the battery (Windows) | HP® Customer Support