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Acei
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Message 1 of 3
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Flag Post

hp laptop 15-bs0xx does not detect or show an installed WD Blue nvme ssd

HP Recommended
HP Notebook - 15-bs004ni
Microsoft Windows 10 (64-bit)

hp laptop 15-bs0xx not showing installed nvme ssd on bios, Not even showing on F9 settings. Is this machine compatible for the drive?

If it is please I need help fixing the problem. 

2 REPLIES 2
ub6424
Level 10
6,667 6,635 342 529
Message 2 of 3
Flag Post
HP Recommended

Hello @Acei 

 

First, you should do a BIOS update before we continue ...

 

(1) Update BIOS

HP Notebook System BIOS Update (Intel Processors)

F.68 Rev.A35.8 MBAug 27, 2021Download

Why ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"

 

(2) Service manual and drive specification ( provided by HP )

 

Page 3 of the service manual:

Link: HP 15 Laptop PC (Intel) HP 15g Laptop PC HP 15q Laptop PC - Maintenance and Service Guide

 

This is the (hard) drive specification:

 

ub6424_1-1656544991460.png

 

(3) Questions ?

 

Please report your results

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

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Thank you very much

             ⌨️

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Paul_Tikkanen
Level 21
Level 21
145,141 68,702 22,855 35,037
Message 3 of 3
Flag Post
HP Recommended

Hi, @Acei 

 

The reason your NVMe SSD doesn't show up is the 15-bs0xx model series' M.2 slot only supports SATA SSD's, not NVMe.

 

See chapter 1 of the service manual for the supported drive types...SATA only.

 

HP 15 Laptop PC (Intel)HP 15g Laptop PCHP 15q Laptop PC Maintenance and Service Guide

 

You will need to return the NVMe SSD and exchange it for a SATA M.2 SSD.

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