hp laptop does not shutdown when i click shutdown.

[greg77]

i have had an hp envy for almost two and it will never shutdown by simply pressing shutdown.  Screen goes black but fan remains on.

Only way to get it to shutdown is to hold power button for 6-7 seconds

[DavidPK · Accepted solution]

Hi,

If your notebook has an Intel chipset, try the following.

Open Settings and select System.  Select Power and sleep, then click on Additional power settings - in the following window, click on 'Choose what the power button does' in the left hand pane.

In the subsequent window, first click on 'Change settings that are currently unavailable' ( near the top of the Window ) and then remove the checkmark from the box against 'Turn on fast start-up (recommended)'.  Click the Save Settings button, then close any open windows and restart the notebook.

When windows has reloaded, download the IMEI driver directly from Intel on the following link, unzip the package and run the installer.

https://downloadcenter.intel.com/download/26127/Intel-Management-Engine-Consumer-Driver-for-Intel-NU...

When the installation has completed, restart the notebook.

When the machine has reloaded, re-enable Fast Start-up and reboot the notebook once again - let Windows fully load for a few minutes before checking.

Regards,

DP-K

[greg77]

Thank you David - your solutiion worked!  It has been a long time since i was able to use shutdown and it acutally now shutsdown.:)

[DavidPK]

You're welcome and good to hear it's Ok

All the best,

DP-K

[RAJKUMAR2407]

its hp pavilion i5  4 generation , i am also face improper shutdown issue 

fan and led lights remains on only display goes off

in win 10 64 bit 

multiplel times contacted with microsof , but they said to contact hp 

[kevin-t]

Hello,

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