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hp laptop failed to reboot.keyboard and touchpad freezes but USB mouse works.

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hp laptop failed to reboot.keyboard and touchpad freezes but USB mouse works.

otieno

 

Sorry, but without some details on the PC, no one here can provide you any assistance.

 

So, please follow these instructions: First Time Here? Learn How to Post and More - HP Support Forum

 

We can proceed once you provide the information.

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hp laptop failed to reboot.keyboard and touchpad freezes but USB mouse works.

My hp laptop model is a pavillion 15- 1039wm. I hope this suffices.

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hp laptop failed to reboot.keyboard and touchpad freezes but USB mouse works.

OK, so what OS version is running on the laptop?

 

If it is Win10, did that come preinstalled? If not, when did you do the Win10 Upgrade and what prior OS version was running before that?

 

What did you do recently that caused you to force a reboot of the laptop?

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