07-13-2016 06:23 PM
07-13-2016 06:32 PM
I hope you enjoy your visit to the HP Support Forums. I understand you are having an issue with the login password. I will be glad to help you.
Please post the full product number of your computer. See the following, if you need help with that information.
How Do I Find My Model Number or Product Number?
Please get back to me with above information, so I can help you better.
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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