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Locked

‎08-11-2021 07:56 AM

HP Recommended
Product: HP 8300
Operating System: Microsoft Windows 10 (64-bit)

I am having issues with my computer locking up.   I ran the HP Memory test and it failed with the following code:

GU3RWW-000ANX-WPQEXG-007U03

 

Can anyone give me any insight on what this code means?

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-11-2021 11:50 AM

HP Recommended

That's great news.

 

I guess it wasn't bad enough to cause the 5 beep, red flash error, a memory module problem usually presents.

View solution in original post

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3 REPLIES 3

‎08-11-2021 09:48 AM

HP Recommended

Hi:

 

This is the report generated by the code you posted, minus your PC's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
GU3RWW-000ANX-WPQEXG-007U03OK00000000008/11/210System/Processor BoardBackplane Board, System Board, Processor, Processor BoardBGA integrity

 

Seems like there may be a problem of some kind with the motherboard.

 

Does the PC produce any beep codes with the red flashing power LED?

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‎08-11-2021 11:22 AM

HP Recommended

I found that if I removed Dimm 1 RAM memory chip, the test would pass.  I checked the slot and the slot seems like it works too with one of the other chips in Dimm 1 location.   So, it seems the DDR3 that was in that location went bad.  

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‎08-11-2021 11:50 AM

HP Recommended

That's great news.

 

I guess it wasn't bad enough to cause the 5 beep, red flash error, a memory module problem usually presents.

Was this reply helpful? Yes No
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