06-15-2016 07:25 AM
I am having problems with my PC. It is no longer charging. When I plug the charging line (the charging wire and adaptor) it is not charging. The orange charging light by the charging port is not coming up. But when I am about to plug in the charger, it makes some sound to show that the charger is good and working well. But if I put on the system, it will come up but the charger and the adaptor is not charging the PC.
I have removed the battery and held down the power button for about a minute and it still did not work.
Please help. What can I do
06-15-2016 05:05 PM
Welcome to the HP Forums! I read your post on the HP Support Forums and wanted to reach out to you regarding the charging issues you are experiencing on the Pavilion 15 notebook.
It is not completely clear if the issue is with the battery or the adapter at this point so you would likely want to use this document as a starting point as it will guide you through isolating and testing both components.
If you are still experiencing issues you may find this document helpful as it will assist with improving the battery life and troubleshooting some other causes of charging issues.
If you require further assistance, let me know and I will gladly do all I can to help. If this helped resolve the issue, please mark this post as Accept as Solution.
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