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c13uko
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Message 1 of 2
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Flag Post

hp pavilion gaming laptop goes to sleep during gameplay

HP Recommended
Pavilion 15-ec0000na
Microsoft Windows 10 (64-bit)

hi, my laptop has recently started locking and going to sleep during gameplay, the screen will go black and it will display locking with the loading icon then it will go to sleep, it then has to be powered off holding the power button down and turned back on again using the power button, it will not wake from that sleep mode.

 

I only do light gaming and the settings are on low, the laptop is only around 6 months old and its clean and dust free inside so no sign of overheating causing this issue, has anyone else had this and knows of a fix? laptop and GPU is all up to date software and driver wise. 

1 REPLY 1
KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@c13uko

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Does it happen with all games?

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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