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hp pavilion x 360 not detecting hard drive

HP Recommended
pavilion x 360
Microsoft Windows 10 (64-bit)

hi my laptap was freezing, so i turned it off by pressing the off button. after that my computer won't turn back on. it keeps saying can not detect harddrive.

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HP Recommended

Hi @kearah,

 

Please, realize the step by step of documents below:

 

HP PCs - Computer Locks Up or Freezes (Windows 10, 😎

http://support.hp.com/ph-en/document/c03408309

 

HP Notebook PCs - Computer Does Not Start (Windows 10)

http://support.hp.com/rs-en/document/c04718479

 

If doesn't work, do you need send this notebook to the engineer verify the hard drive failure.

 

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

I hope that helps !
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HP Recommended

@kearah

 

Welcome to the HP Support forum.

 

 

Could you post your full model and product number > http://support.hp.com/us-en/document/c00033108  ?

 

 

 

 Please, perform some basic hardware checks

 

1. Please, shutdown the computer using the power button

2. Power it on.

2.1 As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap).

This should open a HP Startup Menu which may look similar to this one

 

3. Choose F2 to open System Diagnostics. Follow the on-screen instructions to perform System Test >> Quick test.

This will check major hardware componets for issue (do it just in case) . Here is more info >> http://support.hp.com/us-en/document/c03467259#AbT1

 

If there are no system checks/no quick tests, perform HDD and RAM check.

 

Let me know the test results.

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