hp pavilion x2 notebook only works when tablet is removed from keyboard

[pmm25]

Hello,

My 3 yr old hp pavilion x2 detachable 2 in 1 touchscreen only works when detached from the keyboard.  For the past couple momths it has been shutting down without warning whenever it was slightly moved while attached to the keyboard. Now it doesn't work at all and shuts down as soon as I connect it to the keyboard. Everything else is working fine. Any help is appreciated. Thank you.

Pat

[SDF15 · Accepted solution]

Hello @pmm25,

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

I read your post about the keyboard issue, and wanted to assist you!

Since the issue seems to be hardware related, you may consider contacting HP Phone Support for additional options.  Please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP. If you live outside the US/Canada, please click the link below to get the contact information for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks!

Have a great day!