cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
WILLIE1976
New member
1 0 0 0
Message 1 of 2
162
Flag Post

hp system test failure id QCXUH3-7QAGN-XD7WMF-608303

HP Recommended
HP Notebook - 15-ac121dx

laptop black screen hard drive fail

SMART Hard Disk Error

the smart hard disk check has detected am imminent failure

Hard Disk 1 (301)

 

hp system test failure id QCXUH3-7QAGN-XD7WMF-608303

 

1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
137,910 92,572 21,284 28,587
Message 2 of 2
Flag Post
HP Recommended

Hi:

 

You will have to install a new hard drive and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

h10032.www1.hp.com/ctg/Manual/c04653884

 

You may want to consider replacing the 2.5" mechanical hard drive with a better performing 2.5" solid state drive (SSD).

 

After you replace the drive, you can reinstall W10 by making bootable installation media using the Media creation tool from the link below.

 

Download Windows 10 (microsoft.com)

 

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

 

HP Notebook - 15-ac121dx Software and Driver Downloads | HP® Customer Support

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation