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dejandre
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image recovery not complete ,freeses

hp 250 3G CND4367NJ6
Microsoft Windows 8.1 (64-bit)

Hi I have a bsod and tryed to update hp drivers but computer freeses and cant complete the process.

now i cant even use F keys to restart or restore ??

upgraded to windows 8.1 to do a windows 10 upgrade but the windows 10 aafter install hung on updates 46%//

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image recovery not complete ,freeses

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

Little Boy Blue, come blow your horn.


Lil_Boy_Blue
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dejandre
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image recovery not complete ,freeses

Hi Little boy blue i did as you said and test complete OK.

must I RESTART LAPTOP OR RUN ANOTHER TEST.

THANK YOU FOR YOUR HELP

 

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image recovery not complete ,freeses

Hi

If the Hardware passes test, then another OS would be required.

I suggest you work thru the following, slowly and in small sections.

 

W8 Repair.pngRecovery Reinstall.pngW7 and W10 Repair.png

 

From 2016 onwards there is a possible recovery option via the cloud...
HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 7 & 10)
https://support.hp.com/us-en/document/c06162205
OR
This First part only works when a valid Recovery Partition is enabled.

If it displays an error message then move onto the Second part,
OR if you have data you wish to try and save using the XCOPY command.
Then create your own Repair/Recovery/Rebuild/Re-install media or buy a set from HP.

Turn off the computer.

Disconnect all connected devices and cables, Media Drives, USB drives, printers, & faxes.
Remove media from internal drives, and remove any recently added internal hardware.
Do not disconnect the monitor, keyboard, mouse, or power cord.

Turn on the computer and repeatedly press the F11 key, about once every second,
until the Choose an option screen is displayed, and then continue.

On the Choose an Option screen, click Troubleshoot, and work your way through the screens.

Second Part:-
This may require another PC. Find and Download your .iso from…
(W8.x and W10 should activate automagically from their embedded licence key.)

https://www.microsoft.com/en-us/software-download/windows8ISO
https://www.microsoft.com/en-us/software-download/windows10


Microsoft’s Creator Tool will make the required DVD or USB.

Even though it has NO actual HP software/drivers included, you may be able to
XCOPY the C:\Users\* area onto a ‘large’ USB stick, via the Command Prompt.

You’ll need to try various drive letters; D:..-..Z: until it’s matched - could be G; mine’s S:

C:\>XCOPY C:\Users\* S:\ /e /i /h (then files like those 3 listed below get copied over)

C:\Users\desktop.ini
C:\Users\All Users\agent.1509128044.bdinstall.bin
C:\Users\All Users\HP Deskjet 2540 series\Help\flash\zoom.swf

Then you can try System Recovery Options / Advanced Options shown in the screenshots.
NB: - W10 Begin with the Automatic Repair, then Startup Settings etc.

From either the C:\ or the X:\ prompt try the following

cd boot
bootrec /FixMBR
bootrec /FixBoot
bootrec /RebuildBCD

If the above FAILS then please try:-
http://www.thewindowsclub.com/repair-master-boot-record-mbr-windows
http://www.thewindowsclub.com/install-windows-7-from-usb
http://www.thewindowsclub.com/install-windows-10-from-usb

 

If in doubt please ask.

Little Boy Blue, come blow your horn.


Lil_Boy_Blue
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