cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
gjgjr54
New member
2 1 0 0
Message 1 of 4
114
Flag Post
HP Recommended

Solved!

is my hard drive dead

HP Notebook - 15-ba009dx
Microsoft Windows 10 (64-bit)

Unit fails to boot - hard drive fails DST Test with following  FAILURE ID: 0TXN2F-8AM9R1-XD7X6K-60VH03.  HP instructs you write down code but has no information on their website.  Is my drive dead or is this code instructing me todo something.

 

3 REPLIES 3
Level 20
Level 20
110,599 100,776 15,749 24,215
Message 2 of 4
105
Flag Post
HP Recommended

Solved!

is my hard drive dead

Hi:

 

The error code reported, Hard Disk 1 Quick Test Failure, means the hard drive needs to be replaced and the operating system reinstalled.

 

Below is the link to the service manual for your notebook, where you can find the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c05227786

 

You may want to consider purchasing a better performing, normally more reliable 2.5" solid state drive (SSD).

 

After you replace the drive, you can reinstall W10 using the cloud recovery client utility.

 

Here is an info link for how to use that utility.

 

https://support.hp.com/us-en/document/c06162205

 

Now there is one thing about the above.  It may not work unless you buy a replacement drive of the same capacity as the original one.

 

If you go with a smaller size SSD, and the cloud recovery tool doesn't work, then you can reinstall W10 using the media creation tool from the link below to create an 8 GB USB flash drive installer. 

https://www.microsoft.com/en-us/software-download/windows10

After W10 has completed installing, you can install the drivers and available software from your PC's support page.

 

https://support.hp.com/us-en/drivers/selfservice/hp-15-ba000-notebook-pc-series/10862317/model/13386...

Reply
0 Kudos
gjgjr54
New member
2 1 0 0
Message 3 of 4
92
Flag Post
HP Recommended

Solved!

is my hard drive dead

Thanks! SSD is the way to go I agree

Reply
0 Kudos
Level 20
Level 20
110,599 100,776 15,749 24,215
Message 4 of 4
87
Flag Post
HP Recommended

Solved!

is my hard drive dead

You're very welcome.

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation