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Posts: 7
Member Since: ‎02-28-2013
Message 1 of 4 (1,093 Views)

issue about my hp 650 notebook

just this morning my laptop wont come on, i've removed the battery and put it back yet itwont come, please i need help

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Posts: 41,863
Member Since: ‎01-07-2009
Message 2 of 4 (1,090 Views)

Re: issue about my hp 650 notebook

Hi machisio,

 

Try a hard reset as follows:


1) Remove the battery and unplug the DC power adapter. 
2) Press and hold the power button for more than fifteen seconds.
3) Plug in the DC power adapter (leave the battery out for now. The led near where you plugged it i should light up)
4) Press the power button

 

If your notebook starts up...fantastic. Smiley Happy

 

You can install the battery with your notebook powered up by the AC power adapter. Do that and start the HP suport Assistant. Go to the Battery and Performance section and then run the battery test. 

Please post your positive or negative results here in your thread.

 

Best regards,

erico

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If your problem is solved , please click the Accepted Solution button

I am not an HP Employee, I am a volunteer posting here on my own time
Top Student
Posts: 7
Member Since: ‎02-28-2013
Message 3 of 4 (1,087 Views)

Re: issue about my hp 650 notebook

I hibernate the system after use and some hours later, tried to power it on again but it doesn't boot at all and it was just giving some kind of crack sound, ive followed your direction but it didnt come on instead the cracking sound is still sounding. the system is just over a month old.

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Posts: 41,863
Member Since: ‎01-07-2009
Message 4 of 4 (1,082 Views)

Re: issue about my hp 650 notebook

Hi,

 

 

Based on your reported  results, you should contact HP Total Care for your region to arrange for warranty service for your notebook.

 

Best regards,

erico

If I was able to help you resolve your issue, you can click on the purple Thumbs up + icon to say thanks.

If your problem is solved , please click the Accepted Solution button

I am not an HP Employee, I am a volunteer posting here on my own time
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