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Message 1 of 2
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issue with booting a x360 convertible pc

pavilion x360 13-u001nb
Microsoft Windows 10 (64-bit)

After a loss of power I lost access to this pc

all standard solutions were tried 

I have a code on bootscreen stating:

i 51242656

seriously doubting about buying these for my clients again as I see that this is not a stand alone problem with an easy solution.

I have heard that Hp asks 300 to 400 dollars to get this fixed or in other words to get the password resetted...

Still I'm hoping HP can prove the negativists wrong 🙂

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Message 2 of 2
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HP Recommended

issue with booting a x360 convertible pc

Thank you for visiting the HP Support Community.


According to the Community's Rules of Participation:


4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.


Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 



I work on behalf of HP
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation