laptop HP pavilion shut down without low battery alarm

[sooshia]

I have HP pavilion 15 ab 117ng about 1 year and half.

recently laptop shut down without any battery low notification and I lose my files.

I followed instruction published in HP community support. for example updating BIOS, check battery setting notification in windows( low battery notification is ON).they didnot work!

it seems to me battery also is draining fast in comparison with past!

is there any solution for that!

[Fanordi]

Hello, your battery can be used.. 

You can use HP Support Assistant to make a battery's test, and if you don't have any error, please paste me all your test's rapport. 

If you don't have HP Support Assistant you can install it here: https://ftp.hp.com/pub/softpaq/sp95001-95500/sp95226.exe

[sooshia]

I have attached the screen shot of test result

strange thing is few seconds ago laptop shut down due to same problem (power AC disconnected ) and battery level was about 30 percent.I just now connect the AC power and it shows 61 % of battery in test result!

[Fanordi]

Hello, I see in this rapport your battery is very used.. It has 447 charging and discharging charges but it has designed for 300 cycles.. 

If you want to replace your battery, you can find a new battery here: https://eu.eetgroup.com/i/800049-001-HP-Inc.-Batt-4C-WHR-2.8AH-LI-KI04041

[sooshia]

so is this final solution to no "low battery warning"? 

[Fanordi]

Hello, yes I think and it is the final solution for your autonomy problem. 

[sooshia]

that website does not have battery for same model 

HP Pavilion Notebook - 15-ab117ng

is there any website I can find? is it recommended to buy from ebay or amazon?

is there any info that if I buy new battery how long it will work normally!

[Fanordi]

Your battery is not reference 800049-001?? You can see this in a label on the battery, "HP Spare" or HP Replace.

If it is this reference you can buy it:

https://eu.eetgroup.com/i/800049-001-HP-Inc.-Batt-4C-WHR-2.8AH-LI-KI04041

[sooshia]

yes on the battery is written : replace with hp spare: 800049-001

[Fanordi · Accepted solution]

So you can buy your battery with my link, is an official HP seller.