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Frances21
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Message 1 of 2
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laptop and power button

HP Recommended
HP Stream - 14-cb171wm
Microsoft Windows 10 (32-bit)

power button won't always boot up laptop

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KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Frances21

 

Welcome to HP Support Community

 

Please try running a System Test to confirm the Hardware Functionality

 

- Shut down the Notebook completely

- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.

- Press F2 to select System Diagnostics.

- Click System Tests, then click Extensive Test.

 

Keep me posted


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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