cancel
Showing results for 
Search instead for 
Did you mean: 
alesber
New member
3 2 0 0
Message 1 of 5
190
Flag Post
HP Recommended

laptop freeze

hp 15-dw0004nl
Microsoft Windows 10 (64-bit)

I bought this laptop last week and did every Windows update and hp support assistant installs, but ,y laptop continues to freeze randomly very frequently. Last time it froze was few minutes ago while I was writing this request. What can I do?

4 REPLIES 4
HP Support Agent
HP Support Agent
5,947 5,939 378 456
Message 2 of 5
150
Flag Post
HP Recommended

laptop freeze

@alesber

 

Welcome to the HP Support Community!

 

Since this is a New Notebook, there will be a lot of windows updates happening and could cause the system to lag/freeze. However, let us run a system test to check if the hardware components are in good condition.

 

Step 1: Use HP Support Assistant to tune the PC

  1. Download and install the latest version of HP Support Assistant for free.

  2. Open HP Performance Tune-up , and then follow the prompts to improve computer performance.

    If the tool does not automatically open, search for and open HP Support Assistant. Select your product, click Troubleshooting and fixes, and then click Performance Tune-up check.

  3. Also, check for updates on HP Support Assistant.

  4. Click here to watch a video of the same.

Step 2: Run a System test

Click here to watch a video as how to run a system test.

 

Also, check for any pending windows update manually.

Click on the Start button, and then go to Settings > Update & Security Windows Update, and select Check for updates.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

Reply
0 Kudos
alesber
New member
3 2 0 0
Message 3 of 5
126
Flag Post
HP Recommended

laptop freeze

I'm sorry, I can't accept your solution because despite I did everything you said, this damned laptop continues to freeze randomly very frequent, making me crazy.

Reply
0 Kudos
HP Support Agent
HP Support Agent
5,947 5,939 378 456
Message 4 of 5
114
Flag Post
HP Recommended

laptop freeze

@alesber

  • What was the result of the system test? Did all the test pass?
  • If all the test passed and you got no error, we will have to re-install the Operating system.
  • Back up the data on your PC before proceeding to reset the PC
  • Follow the steps mentioned in this document to perform a System Reset in Windows.

Keep me posted.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

KUMAR0307
I am an HP Employee

Reply
0 Kudos
alesber
New member
3 2 0 0
Message 5 of 5
42
Flag Post
HP Recommended

laptop freeze

This is insane. My  laptop continue to freeze after six months i bought it. It's crazy. I owned a lenovo for years and never had this problems. I can't believe you are not able to resolve this freezeing.

Reply
0 Kudos
Tags (1)
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation