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babygirlari Student
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laptop is blank with movable mouse

hp notebook 17-f019wm
My laptop turns on and looks like its gonna update but it just goes straight to the login page. i login, then the screen turns blank and you can see the mouse. sometimes its the loading cursor. i can still move that around but after about 20 mins i just get annoyed waiting for it to respond and turn it back off and try again.
HP Support Agent
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laptop is blank with movable mouse

Hi @babygirlari,


Welcome to the HP Forums!


This is a wonderful place to converse with the community, get assistance and find tips.


I reviewed your post and understand that the computer is going to a black screen after login.


I'll be glad to help you :)


In order that I may provide you with an accurate solution, I will need a few more details.


  • When was the last time the computer was working fine?
  • What is the operating system you are using?
  • Are you facing this issue after any Windows update?
  • Have you performed any troubleshooting steps before posting?


Meanwhile, I recommend you follow the below steps and check if it helps.


  1. Boot the PC
  2. Wait 15-20 minutes for the boot process to complete and for the desktop to load
  3. Once on desktop, Download and install HP Image Enhancement for System Login.
  4. http://hp.care/2CsAHyR
  5. Restart the computer and check if the issue is resolved.

Please post your results, as I will be looking forward to hearing from you.


To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.


Good day! Take care :)



I am an HP Employee

0 Kudos
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