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shu_ub
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Message 1 of 4
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laptop is stuck at HP logo. Also, unable to reset.

HP Recommended
HP Pavilion 15-bc406tx
Microsoft Windows 10 (64-bit)

Hi, my laptop is stuck at HP logo from quite a while now. first time it happened on 14th April and I manage to make it work through system restore, however, that option is not working anymore. I have restored it 2-3 times as it was continuously getting stuck at the HP logo and because the recent check point is coming of 18th April, my laptop is unable to restore it. Also, I have tried every thing within my knowledge that was available  in Advance options, from setting Bios to previous version and system diagnosis to chkdsk and Dsim commands. Nothing worked. I have tried disabling the driver signature enforcement and early launch anti malware protection and also tried to boot up in safe mode by enabling it from startup settings but same result. Having said that,   I tried the last resort of resetting my laptop but it’s not working either. I received an error stating ‘ there was a problem while resetting this pc and changes are undone’. Please, provide a solution if any. 

3 REPLIES 3
WAWood
Level 16
Level 16
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Message 2 of 4
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HP Recommended

@shu_ub 

This issue is often due to a failing drive.

So, let's check that first, because if it is failing, it would need to be replaced and there is no point then in doing anything else until we confirm that.

If your PC is new enough to support UEFI, you can use these steps to test the HDD (Hard Disk Drive): http://support.hp.com/us-en/document/c00439024

If not, to check the HDD you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.

If the drive checks out OK, then report that and I can provide you options for reinstalling Windows on your PC.

Please note that if your model has an SSD instead of an HDD, these diagnostics might not work properly.



I am a volunteer and I do not work for, nor represent, HP
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shu_ub
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@WaWood

 

Thank You for replying. 

 

I have performed the System Extensive Test and also have attached the image with the results, please have a look. 

image.jpg

 Thank You. 

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shu_ub
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@WAWood 

 

I am typing the result as Image is not loading. 

 

Battery Check: Primary - Replace (42) Failure ID: M4GK7W-9R8AKG-MFPXHF-C6C403

Charging Port Test: Passed 

Processor Check: Passed 

Wireless Module Check: Passed 

Hard Drive/SSD smart check: Passed 

Hard Drive/SSD short DST check: Passed 

Hard Drive/SSD optimized DST check: Passed

Hard Drive/SSD Long DST check: Passed 

Memory Extensive Check: Passed 

Video Memory Check: Passed 

System Board check: Passed 

 

System Extensive Test: Failed

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