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Jason8676
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Message 1 of 2
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Flag Post

laptop locked by bitlocker after update

HP Recommended
Envy X360
Microsoft Windows 10 (64-bit)

My computer recently locked up by bitlocker encryption after an update.  My microsoft account shows no key.  Is there any way to get the computer unlocked again?  Or is the hard drive bricked?

 

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MarcusC
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Message 2 of 2
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HP Recommended

hey @Jason8676 🙂

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards,

 

MarcusC

I work on behalf of HP.
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