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10-14-2021 08:50 AM
Product: hp 14" laptop windows 10 S mode
Operating System: Microsoft Windows 10 (64-bit)
laptop locked up - msg displayed (Blue background) - enabling trusted platform module (TPM) enhances the security of your device and is a requirement to upgrade your machine to windows 11. do you want to enable TPM?
press F1 = agree Press F2 = Disagree
Hitting any key causes loud beep - no action.
3 REPLIES 3
10-16-2021 07:42 AM
I had the same problem with my customers laptop, but managed to fix it.
It was an display driver problem.
PC got also an update to Windows 10, so it might have something to with this also.
I was able to connect remotely to laptop and update display driver.
Also I disabled TPM from BIOS which was programatically enabled, allthough I don't no if this has anything to do with problem. If you have option to make it "hidden" it could be better.
So you could try to boot Windows 10 to "VGA mode".
MS was stupid enough to remove F8 option to enter recovery mode in Windows 10, so you maybe have to make several interrupted boots ( turn on and on Windows load press power to intterupt), so Windows 10 automatically goes to recovery mode.
There you should select....
2. Advanced options
3. Startup settings
4. Enable low resolution mode
Then I downloaded new display driver from HP support page and installed it.
(My adapter was "Intel uhd graphics 605)
This was my case, so I don't give any guarentee 🙂
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