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lukas6
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Message 1 of 11
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laptop locks and goes into sleepmode after a certain time gaming

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hp pavilion gaming 15-ec150nd
Microsoft Windows 10 (64-bit)

I have this issue that when im gaming on my laptop that after 30 minutes or more my screen says locking and it goes into sleepmode, so i have to turn it off via the power button, and turrn it back on. Then after a while it happens again. can anyone help me?

(sorry for bad english)

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Echo_Lake
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@lukas6

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  1. In Windows, search for and open Control Panel.

  2. Search for power, and then click Power Options.

    Opening the Power Options in Windows

  3. Select an option under Choose or customize a power plan.

    Selecting a power plan

  4. To customize the selected plan, click Change plan settings, and then select the display and sleep settings when using the battery and when plugged in.

    note:

    To set up a personalized plan, click Create a power plan from list on the left side of the main Power Options window, and then follow the on-screen instructions. The plan displays in the list of available power plans.

  5. To change more power settings, click Change advanced power settings.

     Change advanced power settings for more options

  6. Click the plus sign next to the component or function, change the available settings, click Apply, and then click OK.

    Changing the Advanced settings

  7. Click Save changes.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
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lukas6
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Unfortunately, this hasn't solved the problem. What can i do next?

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Echo_Lake
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@lukas6

Thank you for posting back.

 

The hybrid sleep setting might cause an issue with the sleep mode. Change the advanced power settings to disable hybrid sleep.

  1. In Windows, search for and open Control panel.

  2. In the Control Panel search field, type power options, and then select Power Options from the list.

    Selecting Power Options

  3. Click Change plan settings for the power plan that is selected.

    Changing  the plan settings

  4. Click Change advanced power settings.

    Clicking Change advanced power settings

  5. Expand Sleep, and then expand Allow hybrid sleep.

  6. Select Off from the On battery drop-down menu, and then select Off from the Plugged in drop-down menu.

    Selecting Off in the On battery drop-down menu

  7. Click OK.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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lukas6
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Message 5 of 11
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This was already turned off

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Echo_Lake
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@lukas6

Thank you for posting back. 

 

I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

 

 

ECHO_LAKE
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lukas6
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There weren’t any drivers or software that needed an update

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The_Fossette
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@lukas6

 

What is the version of Windows you are using? (Like 1903, 1909 or 2004)

What is the BIOS version installed on your computer?

 

Meanwhile, follow the below steps and check if it helps.

 

Press ‘Win + I’ shortcut keys to open Windows Settings app.

Click on ‘Update & Security’, then go to the ‘Troubleshoot’ section from the left-side menu.

Scroll downwards a bit and click on the ‘Power’ option.

Click on ‘Run the Troubleshooter’. It will start detecting the problems and if it founds, go ahead fixing it.

 

If you continue facing the issue, then follow the below steps.

 

On your keyboard, press ‘Windows key + R’ and type ‘Powercfg.cpl’ in it.

Hit the ‘Enter’ key to open power options in the control panel.

From the left-hand side, click on ‘Choose what the power buttons do’.

Then, click on the link ‘Change settings that are currently unavailable’.

From the bottom given power button options, uncheck the ‘Turn on fast startup’ option.

Click on ‘Save changes’ button.

 

If the issue persists, follow the below steps.

 

Go to the ‘Start’ menu and type ‘Control panel’ then hit the ‘Enter’ key.

From the top-right filter, choose ‘Large icons’ and navigate to the ‘Power Options’,

Click and open the ‘Power options’.

Select the power plan according to your requirement and click on ‘Change plan settings’.

Click on ‘Change advanced power settings’.

In the power options windows, click on the button ‘Restore plan defaults’.

Click on ‘Apply’ and then ‘OK’ button.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
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lukas6
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Message 9 of 11
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the windows version of my laptop is 2004, and the bios F.08, and those things didnt work

 

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The_Fossette
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@lukas6

 

I recommend you contact support to further diagnose the issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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