This is incorrect. I backed up my data and restored the computer to factory settings, and it works fine again. There is something wrong with the most recent windows update. My hard drive is fine. The problem is that the last update was a forced update, so at this point a better question might be for me to ask how can I shut down my computer without accepting a windows update??
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".