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Message 1 of 2
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laptop slow start up and non responsive sometimes

paviion g series
Microsoft Windows 10 (64-bit)

failure id QBW40K-6059M8-MFPV4K-60XRO3

product id  A3B46EA#ABU

hi there, can anyone please help with this?..what can I do to rectify?

takes long time to start up, 1 hour, and sometimes freezes and becomes non-responsive



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Message 2 of 2
Flag Post
HP Recommended

laptop slow start up and non responsive sometimes

Hi! @grayt4,


Please share the product number of the PC to assist you better.


Thanks for sharing the failure ID. I have decoded the failure ID and It sounds like an issue with the hard drive, the hard drive has gone faulty on the laptop. Please replace the faulty drive.


Hard Disk 1 Quick Test Failure


If you are able to boot, Please backup the data on the hard drive before it completely fails.


Refer this article to know more information about hard drive failures. Click Here


You can contact HP support and get the service options for the PC.


Please contact HP support using this link. Click Here


Let me know if this helps!

Have a great day! 🙂


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