cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
4 3 0 0
Message 1 of 6
191
Flag Post

laptop stuck in auto repair cycles over and over

HP Recommended
hp pavilion dv7-4065dx
Microsoft Windows 10 (64-bit)

Starts with Error Occurred, starts Diagnosing then attempts repair. Repair fails. Other options all result in failed repair. then diagnosing and repair starts all over again

5 REPLIES 5
Highlighted
Level 15
Level 15
10,643 10,598 2,083 4,110
Message 2 of 6
Flag Post
HP Recommended

Hi,

Try performing a hardware test at boot. (It could be a hard drive problem)

So, turn off the PC by holding power button. Turn on PC and press ESC continously until startup menu appears. Next press F2 to enter diagnostics. Try the hard drive or system test.

 

Let me know,

David

0 Kudos
Author
New member
4 3 0 0
Message 3 of 6
Flag Post
HP Recommended

tried <esc>, tried f2, tried f11, tried f10, tried f9. Tried everything under other options. Nothing has worked. 

0 Kudos
Highlighted
Level 15
Level 15
10,643 10,598 2,083 4,110
Message 4 of 6
Flag Post
HP Recommended

Hi,

If you have tried everything, it will be difficult to help you. We need first see if the hard drive has a hardware problem and then try to get an OS running again.

Turn off the PC by holding the power button.

Turn on PC and immediately and continuously press ESC until Startup menu appears.

Does the startup menu appear?

Once you are in the startup menu, press F2 to enter diagnostics

Does diagnostics appear?

Perform hard drive test which is under the heading component test. Try a fast test. You can also perform a system test.

Did you perform a hard drive test and what are the results?

 

Let me know,

David

0 Kudos
Highlighted
Author
New member
4 3 0 0
Message 5 of 6
Flag Post
HP Recommended

Performed all the tests. Hard drive - no errors. I have made a copy of Windows ten on a usb thumb drive. I’m at the point where I’m ready to reinstall os. Is there anything left to try before I attempt this?

0 Kudos
Highlighted
Author
New member
4 3 0 0
Message 6 of 6
Flag Post
HP Recommended

tried hdd test. Passed. All hardware passed.

0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation