laptop stuck in auto repair cycles over and over

[Eezee1]

Starts with Error Occurred, starts Diagnosing then attempts repair. Repair fails. Other options all result in failed repair. then diagnosing and repair starts all over again

[iomare]

Hi,

Try performing a hardware test at boot. (It could be a hard drive problem)

So, turn off the PC by holding power button. Turn on PC and press ESC continously until startup menu appears. Next press F2 to enter diagnostics. Try the hard drive or system test.

Let me know,

David

[Eezee1]

tried <esc>, tried f2, tried f11, tried f10, tried f9. Tried everything under other options. Nothing has worked. 

[iomare]

Hi,

If you have tried everything, it will be difficult to help you. We need first see if the hard drive has a hardware problem and then try to get an OS running again.

Turn off the PC by holding the power button.

Turn on PC and immediately and continuously press ESC until Startup menu appears.

Does the startup menu appear?

Once you are in the startup menu, press F2 to enter diagnostics

Does diagnostics appear?

Perform hard drive test which is under the heading component test. Try a fast test. You can also perform a system test.

Did you perform a hard drive test and what are the results?

Let me know,

David

[Eezee1]

Performed all the tests. Hard drive - no errors. I have made a copy of Windows ten on a usb thumb drive. I’m at the point where I’m ready to reinstall os. Is there anything left to try before I attempt this?

[Eezee1]

tried hdd test. Passed. All hardware passed.