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HP Recommended

Well, the laptop screen suddenly freezes and the "point to" stops working.

1 REPLY 1
HP Recommended

Hi @Sehershafaq,

 

Welcome to the HP Support Community

 

I understand you are facing a performance issue with your . Not to worry I will help you to get a resolution to resolve the issue.

Update the BIOS, & Chipset drivers:

  • Here's the link to download and install the above updates: Click here

If the issue persists, then Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool and Update Windows.

  • Select Start  > Settings  > Update & Security  > Windows Update , and then select Check for updates. If updates are available, install them
  • Also, open HP Support assistant on your PC and run the Performance tune-up check.

 

If the issue still persists, then please follow the steps mentioned in the below documents:

May I know if the laptop has any cracks on the screen? May I know  If the dots are seen in BIOS page too? Turn on the computer, and then immediately press the esc key repeatedly until the Startup Menu opens. Press f10 to open the BIOS Setup Utility

 

I hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

.
Sneha_01- HP support
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.