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Locked

‎05-10-2023 08:31 PM

HP Recommended
Product: HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ey0000 (54J83AV)

I HAVE A NEW laptop which has worked fine but today when I tried to login it asked for a pin.  I do not have a pin but have used a password.  So I guessed at some pin options and now it has basically shut me out telling me I have tried too many times.  I says a pin is required but I dont know a pin to input.  The lovely blue screen comes on but that is as far as I get.  How can I get beyond this to log on.  Thanks

Category:
1 REPLY 1

‎05-11-2023 08:10 AM

HP Recommended

Hey @Barbara21146,

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert locking mechanisms such as passwords, fingerprint scanners, biometry, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

 

Regards,

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